A garage door keypad is a gadget we have become dependent on. When it doesn’t work, it can be quite an inconvenience. It’s important to get it up and running again, quickly.
To help you out, here’s a list of quick fixes that may be the reason why a garage door keypad isn’t working like it should be.
1. Check compatibility
First, are you using a universal garage door keypad, rather than the model made specifically for your garage door type? In other words, “universal keypads” may not work with all models.
2. Check You’re Within Range
Next, keypads have a limited range. Typically, they will only work within less than 30 – 50 feet of your garage door. To clarify, that’s about the length of two or three cars.
3. Verify PIN
Without a doubt, double check you’re entering the correct PIN code on the keypad. By all means, it’s easy to make a mistake when you use a single keypad, programmed with assorted PIN’s for different garage door openers. If you are able to close the garage door, but not open it with your keypad, you may be putting in a temporary PIN number that has expired. Rather than keep trying it with the same pin, you’ll need to clear the keypad’s memory and reprogram it.
4. Replace Battery
Occasionally, you may need to replace the battery in the garage door keypad. Here are some signs you might have a low or dead battery:
- Keypad doesn’t work at all
- Remote doesn’t work
- Keypad won’t light up
- You have to input PIN more than once.
A replacement battery is usually a 9-volt for new garage door openers. Some older models may use a 12-volt battery.
5. Check the Wires
Another key point is to check for frayed wires or loose connections on both your garage door keypad and your hand held remote. If either one of those are an issue, try to detach the wires and reattach them securely.
6. Reboot the System
Rebooting your garage door opener has a similar effect to clearing the cache on your computer. Surprisingly, it’s an easy fix that could get the keypad working again. First, turn off the garage door opener. Next, unplug it completely. Then wait 5 to 10 minutes before reinserting the plug and starting the system back up again.
7. Reprogram the Garage Door Keypad
Another thing is to reset the keypad or change the code by following the manufacturer’s instructions. Don’t forget if you change the keypad code, you will also have to reprogram all the remotes connected to the powerhead.
8. Check for Button Malfunction
If none of the options above have worked, try changing the keypad code one more time. This time be sure to input only digits currently not being used. For example, if your code is 7012, change it to something completely different such as 8364. If this works, it could mean one or more buttons are not working. It is possible they could be clogged with dirt. You can then clean the buttons with an alcohol wipe or compressed air spray.
9. Check for Surface Interference
Generally when a new keypad isn’t working, the metal surface that is mounted on may be interfering with its wireless functioning. Try taking the keypad down and see if the PIN works. If it does, you will need to insert a piece of wood or plastic buffer between the device and where it is mounted.
10. Replace the Keypad
If you have tried all the options listed above, it might be time for a new keypad. Garage door keypads can sometimes go bad. It is possible you may need to replace your existing one if wind, rain sale and/or snow have sneaked in between the buttons.
If you’re still having problems with the keypad functioning or need a new one, call Sterling Door at 586-412-5600. Or you can email us at info@sterlinggaragedoor.com. We would love to help you out!
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